Minor Operations Service

Minor Surgery Services
Commissioned by NHS Norfolk and Suffolk Integrated Care Board
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Providing valuable community skin services

Welcome to ID Medical, where we have a dedicated team of Healthcare Professionals devoted to providing community based advice and care for minor skin surgery.

Sixty percent of people in the UK currently have a skin condition and 50% of NHS Dermatology departments were breaching targets. Demand today is at an all-time high.

ID Medical Clinical Services is a CQC-regulated provider already helping NHS trusts and local communities to manage their patients’ healthcare pathways and improve patient outcomes.

We can do the same for you.

Grove Medical Centre, Grove Road, Felixstowe IP11 9GA

ID Medical Group provides the Level 3 Intermediate Minor Surgery Service commissioned by NHS Norfolk and Suffolk Integrated Care Board. The service is delivered from a purpose-built healthcare centre in Felixstowe at Grove Medical Centre.

Our Minor Operations Service is available to NHS patients aged 16 and over who are registered with a GP within the Norfolk and Suffolk Integrated Care Board area.

We offer intermediate minor surgery procedures for the assessment and treatment of larger skin lesions and other conditions suitable for minor surgery under local anaesthetic.

Please note that this service does not treat suspected skin cancers. Patients with lesions suspicious of skin cancer will be referred to secondary care for further assessment and treatment.

Important pre and post surgery patient information

Helpful documents to support you through your surgery

If you are booked in for surgery, please click on the links below to view helpful documents that will explain what to expect before, during and after your procedure.

Post-Surgery
Wound Care

Need a Chaperone or Interpreter?

All patients are entitled to have a chaperone present for any consultation, examination, or procedure where they feel one is required. The chaperone may be informal i.e. family member or friend. You may prefer a formal chaperone to be present.

If you would like a chaperone present during your consultation, please advise the administrator when booking your appointment, or when checking in for your appointment.

If you require an interpreter either call/email or come into the surgery and we will be happy to arrange the service.

Find out more

Complaints Procedure

We will always do our upmost to give you the best care and treatment possible, but if we don’t, please let us know.

The Complaints Procedure Leaflet is our guide on how to make a complaint.

Our Incident Reporting Policy is available here.

You also have the option to phone or email us:
Call: 01473 927550
Email: MOservice@id-medical.com

Patient Feedback

Ahead of time, warm welcome and friendly staff.
Patient, Minor Operations Service
Everything was so reassuring and all the staff gave me confidence.
Patient, Minor Operations Service
From arrival to leaving it was all very efficient and friendly.
Patient, Minor Operations Service
Everything explained clearly. Literally in and out; service with a very professional manner. Incredible would be my comment. Never known such an ‘express service’ with a smile. Thank you, ID Medical.
Patient, Minor Operations Service
Things couldn’t have gone more smoothly! Thank you so much! Lovely doctor and nurse.
Patient, Minor Operations Service
I have never been treated so well – from the moment I came in until the moment I left. Thank you.
Patient, Minor Operations Service

How we use your information

ID Medical – Minor Skin Surgery Service is participating in the national programme – My Care Record.

My Care Record is an approach to improving care by joining up health and care information.

Please find more details on https://www.mycarerecord.org.uk

You can find more details about medical data and record sharing in the patient leaflet.

Safeguarding Children and Adults declaration

Safeguarding of children, adults are high priorities for ID Medical, and there is a strong commitment to ensuring that structures and governance arrangements for safeguarding are robust. The protection of children and adults at risk from abuse and neglect is fundamental to delivering health and wellbeing and core to delivering the quality agenda. We ensure that we have appropriate safeguarding systems, including accessible policy and procedure, safe recruitment, training and governance systems. We believe that safeguarding is everybody’s responsibility and staff will respond and act to raise safeguarding awareness and address any emerging issues.

Patient Feedback

Very happy with treatment I have received.
Patient, Minor Operations Service
Brilliant treatment and kind nurse. Thank you!
Patient, Minor Operations Service
Both staff were very friendly and welcoming. All details were explained well.
Patient, Minor Operations Service
Excellent service and treatment.
Patient, Minor Operations Service
Everyone was very helpful, friendly, professional and efficient.
Patient, Minor Operations Service
Great, friendly and professional.
Patient, Minor Operations Service
Staff were polite and professional.
Patient, Minor Operations Service
The service was very professional and very good surgeon.
Patient, Minor Operations Service
First class treatment, care and service. Thank you.
Patient, Minor Operations Service
Excellent patient manner and full explanation of procedure.
Patient, Minor Operations Service

Patient Case Study

Community Minor Operations Service commissioned by NHS Norfolk and Suffolk, ICB

A 38-year-old male was referred to the service by his local GP practice via eRS in February 2025 for the removal of a cyst located on his scalp.

Read Case Study

Key facts

Our Clinical Lead, Dr Bashar Shatta, and our Minor Operations team, continue welcoming referrals from our Primary Care colleagues
We share our patients’ updated care records electronically and securely with GP practices through SystmOne in live time, so patients records are accurate and up to date at any point for reference and optimal healthcare
We are committed to delivering excellent service and are continually improving it – taking into consideration feedback from patients and practice teams

Referral: Speak to your GP to be referred to this service. Your GP team is able to book your appointment according to your choice of date and time, through the directly bookable service which is available via electronic Referral Service (eRS). You can re-book your appointment if your circumstances changes by calling our admin team on 01473 927550 or emailing us here.

Our Team

Dr Bashar Shatta

Clinical Lead

A GP (MD MRCS MSc MRCGP FHEA) with a special interest in minor surgery and skin problems. Previously, he was a hospital surgeon and he was trained in plastic surgery but then moved to working in the community as a GP since 2016. He currently works across a number of GP practices in Suffolk including the GP out of hours service. He is also a Senior Clinical Lecturer at Queen Mary University of London. He works for ID Medical as the Clinical Lead and Skin Surgeon for the Community Minor Operations Service based in Felixstowe.

Professor Fahed Youssef

Medical Director

Fahed (MD, MS, MD(UCL), FRCS) qualified in 1990 from Damascus and moved to the Royal Free Hospital in London where he continued his surgical training. He trained in General and Hepato-biliary surgery and completed his FRCS in 2000. After that, he entered a research period and obtained an MD in vascular Surgery from the University of London. In the year 2003 Professor Youssef joined a higher surgical training rotation in General and vascular surgery in the South West Deanery. He passed his FRCS (Gen Surgery) in 2008 and entered the GMC specialist register after obtaining his CCT in general surgery.
Professor Youssef has been working as a consultant surgeon in the UK since 2009. He moved to Colchester and Ipswich Hospitals (ESNEFT) in January 2012. He is currently working for ID Medical as the Responsible Officer and Caldicott Guardian as well as a Nominated Individual for CQC.

Sabina Grzeda-McArthur

Head of Quality, Improvement & Optimisation at ID Medical

Sabina (MSc) has over 20 years’ experience in the healthcare sector including primary care, unscheduled care, clinical outsourcing and insourcing services. Previously, she was working as Operations Director, leading the expansion of community services by developing safe and innovative models of care at various clinical settings across the UK. She is a nationally recognised award winner (MiP Practice manager of a year 2010).

Sabina is the CQC Registered Manager for ID Medical Group and heads up the quality agenda as ISO Responsible Officer. Sabina’s main focus through service provision is ensuring patient safety and quality assurance.

Quality Account Reports

The Quality Account contains qualitative measures of two healthcare services delivered by ID Medical Group, ID Medical – Community Skin Surgery Service and ID Medical – Minor Skin Surgery Service. Both are commissioned by NHS Integrated Care Boards.

The report includes information on how ID Medical Group measures how well the healthcare services are run, how they are continuously improving and how they respond to checks made by regulators like the Care Quality Commission (CQC).

Very friendly and professional service, thank you.
Patient, Minor Operations Service
From arrival to leaving it was all very efficient and friendly.
Patient, Minor Operations Service
I was very pleased with both the doctor and nurse, very friendly.
Patient, Minor Operations Service
Extremely quick to be seen, very quick procedure – made me feel comfortable.
Patient, Minor Operations Service
I was treated with patience and kindness and spoken to throughout the procedure.
Patient, Minor Operations Service
Doctor explained procedure clearly so I knew exactly what to expect and told me what was happening at each step. Procedure went smoothly, no pain at all during and completed quickly. Very good and professional service.
Patient, Minor Operations Service
Cyst removal was the best I’ve ever had. Dr and his assistant were lovely. I felt very relaxed during the procedure. Thank you; excellent service all round.
Patient, Minor Operations Service
What a lovely experience, with both doctor and nurse, and completely pain free. Thank you so much.
Patient, Minor Operations Service

Minor Surgery Services

Commissioned by NHS Norfolk and Suffolk Integrated Care Board

Providing valuable community skin services