Providing Valuable Community Skin Services
ID Medical Clinical Services is a CQC-regulated provider already helping NHS trusts and local communities to manage their patients’ healthcare pathways and improve patient outcomes.
We have a dedicated team of Healthcare Professionals devoted to providing community based advice and care for minor skin surgery.
Minor Operations Service
Grove Medical Centre, Grove Road, Felixstowe IP11 9GA
ID Medical Group provides the Level 3 Intermediate Minor Surgery Service commissioned by NHS Norfolk and Suffolk Integrated Care Board. The service is delivered from a purpose-built healthcare centre in Felixstowe at Grove Medical Centre.
Our Minor Operations Service is available to NHS patients aged 16 and over who are registered with a GP within the Norfolk and Suffolk Integrated Care Board area.
We offer intermediate minor surgery procedures for the assessment and treatment of larger skin lesions and other conditions suitable for minor surgery under local anaesthetic.
Please note that this service does not treat suspected skin cancers. Patients with lesions suspicious of skin cancer will be referred to secondary care for further assessment and treatment.
Patient Case Study
Community Minor Operations Service commissioned by NHS Norfolk and Suffolk, ICB
A 38-year-old male was referred to the service by his local GP practice via eRS in February 2025 for the removal of a cyst located on his scalp.
Read the Case Study
Important Pre- and Post-Surgery Patient Information
Helpful Documents to Support You Through Your Surgery
If you are booked in for surgery, please click on the links below to view helpful documents that will explain what to expect before, during and after your procedure.
- Pre-Surgery
Pre-Operative Advice Leaflet - Pre-Operative Assessment Form
- Patient Consent Form for Minor Surgery
- Local Anaesthesia Advice Leaflet
- Post-Surgery
- Wound Care
Need a Chaperone or Interpreter?
All patients are entitled to have a chaperone present for any consultation, examination or procedure, where they feel one is required. The chaperone may be informal, ie, a family member or friend. You may prefer a formal chaperone to be present.
If you would like a chaperone present during your consultation, please advise the administrator when booking your appointment, or when checking in for your appointment.
If you require an interpreter, either call/email or come into the surgery and we will be happy to arrange the service.
Find Out More
Complaints Procedure
We will always do our upmost to give you the best care and treatment possible, but if you feel we haven’t, please let us know.
The Complaints Procedure Leaflet is our guide on how to make a complaint.
Our Incident Reporting Policy is available here.
You also have the option to phone or email us:
Call: 01473 927550
Email: MOservice@id-medical.com
How We Use Your Information
ID Medical – Minor Skin Surgery Service is participating in the national programme – My Care Record.
My Care Record is an approach to improving care by joining up health and care information.
Please find more details at www.mycarerecord.org.uk
You can find more details about medical data and record sharing in the patient leaflet.
Safeguarding Children and Adults Declaration
Safeguarding is a high priority for ID Medical, and there is a strong commitment to ensuring that structures and governance arrangements for safeguarding are robust.
The protection of children and adults at risk from abuse and neglect is fundamental to delivering health and wellbeing, and core to delivering the quality agenda.
We ensure that we have appropriate safeguarding systems, including accessible policy and procedure, safe recruitment, training and governance systems.
We believe that safeguarding is everybody’s responsibility and staff will respond and act to raise safeguarding awareness and address any emerging issues.
Key Facts
- Our Clinical Lead, Dr Bashar Shatta, and our Minor Operations team, continue welcoming referrals from our Primary Care colleagues
- We share our patients’ updated care records electronically and securely with GP practices through SystmOne in live time, so patients records are accurate and up to date at any point for reference and optimal healthcare
- We are committed to delivering excellent service and are continually improving it – taking into consideration feedback from patients and practice teams
Referral: Speak to your GP to be referred to this service. Your GP team is able to book your appointment according to your choice of date and time, through the directly bookable service which is available via electronic Referral Service (eRS). You can re-book your appointment if your circumstances change by calling our admin team on 01473 927550 or emailing us here.
Our Team
Dr Bashar
Shatta
Clinical Lead | A GP (MD MRCS MSc MRCGP FHEA) with a special interest in minor surgery and skin problems, Dr Bashar Shatta was previously a hospital surgeon. He was trained in plastic surgery but then moved to working in the community as a GP since 2016.
Dr Bashar Shatta currently works across a number of GP practices in Suffolk including the GP out-of-hours service. He is also a Senior Clinical Lecturer at Queen Mary University of London. He works for ID Medical as the Clinical Lead and Skin Surgeon for the Community Minor Operations Service based in Felixstowe.
Professor Fahed Youssef
Medical Director | Professor Youssef (MD, MS, MD(UCL), FRCS) qualified in 1990 from Damascus and moved to the Royal Free Hospital in London where he continued his surgical training. He trained in General and Hepato-biliary surgery and completed his FRCS in 2000. After that, he entered a research period and obtained an MD in vascular surgery from the University of London.
In 2003, Professor Youssef joined a higher surgical training rotation in general and vascular surgery in the South West Deanery. He passed his FRCS (Gen Surgery) in 2008 and entered the GMC specialist register after obtaining his CCT in general surgery.
Professor Youssef has been working as a consultant surgeon in the UK since 2009. He moved to Colchester and Ipswich Hospitals (ESNEFT) in January 2012. He is currently working for ID Medical as the Responsible Officer and Caldicott Guardian as well as a Nominated Individual for CQC.
Sabina Grzeda-McArthur
Head of Quality, Improvement & Optimisation at ID Medical | Sabina (MSc) has over 20 years’ experience in the healthcare sector including primary care, unscheduled care, clinical outsourcing and insourcing services. Previously, she was working as Operations Director, leading the expansion of community services by developing safe and innovative models of care at various clinical settings across the UK. She is a nationally recognised award winner (MiP Practice Manager of the Year 2010).
Sabina is the CQC Registered Manager for ID Medical Group and heads up the quality agenda as ISO Responsible Officer. Sabina’s main focus through service provision is ensuring patient safety and quality assurance.
Quality Account Reports
The Quality Account contains qualitative measures of two healthcare services delivered by ID Medical Group: ID Medical – Community Skin Surgery Service and ID Medical – Minor Skin Surgery Service. Both are commissioned by NHS Integrated Care Boards.
The report includes information on how ID Medical Group measures how well the healthcare services are run, how they are continuously improving and how they respond to checks made by regulators like the Care Quality Commission (CQC).
