Providing valuable community services
Welcome to ID Medical, where community services meets expert experience.
ID Medical Clinical Services is a CQC-regulated provider already helping NHS trusts and local communities to manage their patients’ healthcare pathways and improve patient outcomes.
Important pre and post surgery patient information
Helpful documents to support you through your surgery
If you are booked in for surgery, please click on the links below to view helpful documents that will explain what to expect before, during and after your procedure.
- Pre-Surgery
Patient Consent Form for Minor Surgery- Pre-op Flap and Graft Leaflet
- Post-Surgery
- Post Operative Care Leaflet
- Post-op Flap and Graft Leaflet
- Patient Access
- Patient Access Policy
Complaints Procedure
We will always do our upmost to give you the best care and treatment possible, but if we don’t, please let us know.
The Complaints Procedure Leaflet is our guide on how to make a complaint.
Our Incident Reporting Policy is available here.
You also have the option to phone or email us:
Call: 01225 418 888
Email: MOservice@id-medical.com
Bath and North East Somerset (BANES) Community Skin Surgery Service
The overarching aim of the service is to provide local capacity for patients with high-risk lesions such as BCCs (Basal Cell Carcinomas) and/or other non-cancerous and non-malignant lesions requiring surgical removal (where funding approval has been sought and received). Without this service, these cases would otherwise be referred to the Royal United Hospital NHS Foundation Trust.
By offering care in a community setting, we ensure patients can be treated faster and closer to home, reducing pressure on secondary care services. This initiative enhances overall BSW capacity for delivering skin surgery to BANES patients.
ID Medical provides a community-based skin surgery service at two convenient locations—Widcombe Surgery in Bath and Hope House Centre in Radstock—ensuring accessible care for patients across Bath and North East Somerset.
Widcombe Surgery is located within a short walking distance from Bath Spa train station. Please note that parking around the surgery can be limited, so we recommend factoring this into your travel time. Widcombe Surgery, 3-4 Widcombe Parade, Widcombe, Bath BA2 4JT
Hope House Centre in Radstock offers another accessible option for patients in the BANES area, improving overall access to community-based skin surgery.
Hope House Centre, 10 Waterloo Road, Radstock, BA3 3EP
For patient convenience, we offer weekend clinics.
We welcome all patients referred by BANES GP practices who meet the referral criteria.
Contact us:
Phone: 01225 418 888 (Mon–Fri, 09:00–17:00)
Email: MOService@id-medical.com
Best Provider of Outpatient Services
During 2025/26, our BANES Community Skin Surgery Service received national recognition through a Highly Commended HSJ Award 2026. This achievement reflects the strength of the partnership approach, the commitment of our clinical and operational teams, and the positive impact of the service in supporting timely access to dermatology – minor operations care for patients.
The commendation recognises the collaborative work undertaken with system partners to deliver a responsive, safe and effective community dermatology model, supporting improved patient pathways and contributing to wider elective recovery priorities.
Patient Case Study
Community Skin Surgery Service, commissioned by NHS Bath and North East Somerset, Swindon and Wiltshire, ICB
A 79-year-old male was referred to the service for the removal of a BCC (basal cell carcinoma). The patient was seen within 5 weeks of the referral being sent.
Read Case Study
Key facts
- The service is available to patients aged 18 years and over who are registered with a GP practice within Bath and North East Somerset (BaNES).
- Family members and carers are welcome to support patients throughout their care.
- We offer One Stop, See and Treat Clinics, meaning many patients can have their lesion assessed and, where clinically appropriate, treated during the same appointment.
- The service has been providing care across Bath and North East Somerset since August 2022.
- Our experienced clinical team is committed to delivering safe, high-quality care and continually improving the patient experience through feedback from patients, carers and healthcare professionals.
How to Access the Service
If you are registered with a GP practice in Bath and North East Somerset and think this service may be suitable for you, please speak to your GP. Referrals can only be made by a healthcare professional following an assessment of your condition.
Quality Account Reports
The Quality Account contains qualitative measures of two healthcare services delivered by ID Medical Group, ID Medical – Community Skin Surgery Service and ID Medical – Minor Skin Surgery Service. Both are commissioned by NHS Integrated Care Boards.
The report includes information on how ID Medical Group measures how well the healthcare services are run, how they are continuously improving and how they respond to checks made by regulators like the Care Quality Commission (CQC).
