Care That Starts
With You
Our Nurse-led complex care supports children, young people and adults at home, shaped around individual needs and goals.
Getting To Know You
Your journey with us begins with listening. One of our experienced Nurses will meet with you to assess your needs, understand your routines and explore what matters most to you. Together, with the other professionals who support you, we will discuss how you would like your care delivered and agree meaningful outcomes.
You will also meet your care manager, who will oversee the day-to-day delivery of your care and provide a familiar point of contact. We will build a core care team with the skills, training and assessed competencies to meet your needs, introducing them to you and your routines before care begins.
Get in Touch
Specialist Support For Your Healthcare Needs
Conditions we support: Spinal Cord Injuries | Acquired Brain Injuries | Traumatic Brain injuries | Neurological and neuromuscular conditions |Physical disabilities | Congenital and genetic conditions
Clinical support may include:
- Tracheostomy and ventilation support
- Airway clearance and cough assist
- Seizure management and rescue medicines
- Enteral feed, device management and medication administration
- Continence care and management of indwelling catheters
- Bowel care and neurogenic bowel management
- Autonomic Dysreflexia management and prevention
- Pressure area care and management
- Diabetic care and management
- Allergy and autoinjectors
Every care package is subject to individual assessment and confirmation that we can safely meet your needs.
Care Reviewed and Adapted Together
We review your care with you, considering your needs, agreed outcomes and feedback while respecting your privacy, relationships, cultural preferences and communication requirements.
Together, we agree any changes to your care plan. We manage the complexity, helping you focus on the relationships, activities and ambitions that matter to you.
Discuss Next Steps
Engaging With Your Community
Your care will empower you to be an active member of your community. Whether this is working, enjoying activities, or spending time with family and friends, we plan care to support you.
For children and young people, this also includes participation in education, activities and family life, reflecting their needs as they grow. We work with each child and their family to understand what matters to them.
As goals or circumstances change, we review your plan together so that care continues to reflect your needs, choices and ambitions.
Tell Us What Matters to You
Your Feedback Matters
Feedback helps us understand what we are doing well and where we could improve. We welcome feedback from you, your family, carers, representatives and advocates.
You can tell us about:
- Something that has worked particularly well
- A member of the team who has provided excellent support
- Something you think we could do differently
- An idea that could improve the care
- A concern about any aspect of our service
Our Commitment
When you receive care from ID Medical, we are committed to:
- Treating you as an individual
- Listening to you and involving you in your care
- Respecting your dignity, privacy, rights and independence
- Providing safe care based on your assessed needs
- Ensuring members of your care team have the appropriate skills and competencies
- Communicating openly and clearly
- Working collaboratively with your family, representatives and other professionals where appropriate
- Protecting your personal information
- Responding appropriately if your needs change
- Taking concerns seriously
- Learning from feedback, complaints and incidents
- Continually reviewing and improving the quality of our services
Above all, we want you to feel safe, listened to and respected, and confident that the people supporting you understand both your healthcare needs and what matters to you as a person.